Your Privacy Matters to Us

At Oredax, we handle your personal information with care and respect. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over it. We keep this policy straightforward because we believe you deserve to understand it without needing a legal degree.

This policy applies to all visitors and customers who interact with our website at oredax.com and any of our regional office websites.

Who We Are

Oredax is a multivendor IT maintenance and services company operating across Africa and the Middle East, with offices in South Africa, the United Kingdom, Dubai and India.

If you have any questions about this policy or how we handle your data, you can reach us at:

Email: sales@oredax.com Phone: +27 87 1489 515

What Information We Collect

Information You Give Us Directly

When you fill in a contact form, request a quote, send us an email or call us, you may share details such as your name, job title, company name, email address, phone number and the nature of your inquiry. We only collect what is relevant to helping you.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical data including your IP address, browser type, operating system, the pages you visit, the time and date of your visit, and how you arrived at our site. This data helps us understand how our website is used and where we can improve it.

Cookies

Our website uses cookies and small text files stored on your device to improve your browsing experience, remember your preferences and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect how some parts of our website function.

We use the following types of cookies:

Strictly necessary cookies: Required for the website to function. These cannot be disabled.

Analytics cookies: Help us understand how visitors interact with our site so we can improve it. These are only placed with your consent.

Preference cookies: Remember your settings and choices to personalise your experience.

How We Use Your Information

To Respond to Your Enquiries

When you contact us, we use the information you provide to understand your needs and give you a relevant, useful response. We do not use your contact details to send unsolicited marketing without your permission.

To Deliver Our Services

If you become a customer, we use your information to manage your account, fulfil service agreements, issue invoices, provide technical support and communicate with you about your services.

To Improve Our Website and Operations

Anonymised, aggregated data from website analytics helps us understand what is working, what is not, and where we can do better. No individual is identifiable from this data.

To Meet Legal Obligations

In certain circumstances, we may be required to retain or share information to comply with applicable laws, regulations or legal proceedings. We will always act within the boundaries of the law in such cases.

Who We Share Your Information With

We do not sell your personal data. Ever.

We may share your information with trusted third parties only where necessary to deliver our services or run our business. This includes:

Technology and platform providers: such as our website hosting provider, CRM system and email platform. These parties process data on our behalf and are contractually required to handle it securely.

Professional advisors: such as legal counsel or auditors, where required and under strict confidentiality obligations.

Regulatory or law enforcement bodies: only when legally required to do so.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection laws.

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

Enquiry and contact data is typically retained for up to 24 months from last contact, unless a service relationship is established. Customer and service records are retained for the duration of the contract and for a reasonable period thereafter in line with our legal and financial obligations. Website analytics data is retained in anonymised form and does not have a fixed deletion timeline.

If you would like us to delete your data sooner, please contact us and we will assess your request promptly.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access: You can request a copy of the personal data we hold about you.

The right to correction: If any information we hold about you is inaccurate or incomplete, you can ask us to correct it.

The right to deletion: You can request that we delete your personal data, subject to any legal obligations we may have to retain it.

The right to restrict processing: You can ask us to limit how we use your data in certain circumstances.

The right to object: You can object to us processing your data for direct marketing purposes at any time.

The right to data portability: Where applicable, you can request that we provide your data in a structured, commonly used format.

To exercise any of these rights, please contact us at sales@oredax.com. We will respond within 30 days.

Data Security

We take the security of your personal data seriously. We have technical and organisational measures in place to protect your information against unauthorised access, loss, alteration or disclosure. These include secure server infrastructure, access controls and regular security reviews.

While we take every reasonable precaution, no transmission of data over the internet is completely secure. If you have concerns about sharing sensitive information electronically, please contact us directly by phone.

International Data Transfers

Oredax operates across multiple countries, including South Africa, the United Kingdom, the UAE and India. This means your data may be transferred to and processed in countries outside your own. Where this occurs, we ensure that appropriate safeguards are in place to protect your data in line with applicable laws.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to oredax.com. We are not responsible for the privacy practices of any external sites and encourage you to review their policies before sharing any personal information with them.

Changes to This Policy

We may update this Privacy Policy from time to time as our services evolve or legal requirements change. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed.

Contact Us About Privacy

If you have questions, concerns or requests related to your personal data or this policy, please reach out to us directly. We take privacy seriously and we are happy to help.

Email: sales@oredax.com Phone: +27 87 1489 515 Postal: (Add registered office address)

Effective Date: April 2026 This policy will be reviewed annually or as required by changes in law or business operations.

A few things to note:

The policy is written for Oredax’s actual context: multivendor IT services, four office locations, EMEA operations not copied from a generic template. The no data selling statement is explicit and builds trust. Rights are listed cleanly without legal jargon. You’ll only need to add the registered postal address and, if Oredax appoints a formal Data Protection Officer down the line, that contact detail too. If Oredax serves UK or EU customers directly, it would also be worth having a local solicitor confirm GDPR alignment.