One Partner. Every Layer of Your IT.
Oredax is not a niche IT provider. We cover the full lifecycle of enterprise technology – from procurement and deployment to daily support, maintenance, software management and secure disposal. Whatever your IT environment needs, we have built the capability to deliver it.
Across Africa and the Middle East, we work with businesses that are tired of managing too many vendors, chasing too many tickets and paying too much for too little. We change that.
Third-Party Maintenance
TPM is our foundation – and it is where we are strongest. We provide certified, multivendor hardware maintenance for organisations that want the reliability of OEM-level support without the OEM price tag.
Our engineers are trained and certified across all major hardware platforms. When your equipment needs attention, we respond fast — with the right people and the right parts – whether you are in a major city or a remote region.
Why choose Oredax TPM
- Maintenance contracts typically 30–60% less than OEM equivalent
- Continued support for end-of-life and EOSL hardware
- Local engineers backed by a global escalation network
- SLA options tailored to your operational requirements
- Multivendor: one contract, every brand in your environment
Brands we maintain
Cisco, HP, Dell, IBM, Lenovo, NetApp, Sun Oracle, EMC, Juniper, Brocade, Hitachi, Huawei, Fujitsu, Nimble, Pure Storage and more.
OEM Supply - New Equipment, Anywhere in Africa
Sourcing enterprise-grade IT hardware in Africa and the Middle East can be slow, expensive and unreliable when you go through the wrong channels. Oredax is an authorised OEM reseller with a supply chain built for these markets.
We can supply certified new equipment from the world’s leading manufacturers and deliver it to your location – whether you are in a capital city or a rural operation site. No grey market. No compromises. Just the right hardware, where you need it.
What we supply
- Enterprise servers (rack, tower, blade)
- Storage arrays and NAS systems
- Networking switches, routers and wireless infrastructure
- End-user computing devices - laptops, desktops, workstations
- Security hardware and surveillance systems
- Power and cooling equipment for data centre environments
- Certified refurbished hardware with warranty
Our OEM supply partners
Certified Parts Supply
A failed component should not mean days of downtime waiting for a courier from overseas. Oredax maintains regional parts inventory across our four office locations, and we have a procurement network that can source critical components fast – even for older or end-of-life hardware.
Every part we supply is verified for compatibility and quality. No counterfeits. No surprises.
Components we stock and source
- Processors (Intel Xeon, AMD EPYC, legacy CPUs)
- Memory modules (DDR3, DDR4, DDR5, ECC RAM)
- Storage drives (HDD, SSD, NVMe - enterprise and consumer grade)
- Network interface cards, switches and transceivers
- Power supply units and server fans
- Mainboards, RAID controllers and HBAs
- Cables, SFP modules and connectivity accessories
Remote region delivery
We have supplied certified parts to locations across 65+ countries in Africa and the Middle East
– including markets that most global distributors would not attempt. If you need it, we will find a way to get it to you.
Managed Service Provider (MSP)
Most IT teams are stretched. They are dealing with daily operational issues, user support tickets, patch management and security alerts – while also trying to plan for the future. Oredax MSP takes the operational weight off your team so they can focus on what moves your business forward.
We manage your IT environment proactively – monitoring, maintaining and optimising – so problems are caught before they cause downtime.
What our MSP covers
- 24/7 infrastructure monitoring and alerting
- Patch management and firmware updates
- Endpoint management - desktops, laptops, mobile devices
- Network performance monitoring and management
- Backup management and recovery testing
- Security monitoring and incident response coordination
- Monthly reporting and IT health reviews
Who benefits most
Businesses without a full in-house IT team, or organisations with strong internal teams who need operational support to scale without adding headcount.
L1, L2 and L3 Support - Structured, Responsive, Accountable
Every IT issue deserves the right level of attention – fast. Our tiered support model makes sure that simple problems get quick first-line resolution, and complex issues are escalated to senior engineers without delay.
L1 - First-Line Support
Remote helpdesk for common issues, user queries and standard troubleshooting. First-contact resolution is the goal. Ticket logging, triage and escalation when needed.
L2 - Technical Support
L3 - Expert Engineering
Senior and specialist engineers for high-impact, recurring or architecturally complex issues. Root cause analysis, permanent resolution and recommendations to prevent recurrence.
Field Engineers
Where remote support is not enough, we deploy certified engineers on-site across our regional network and through our partner ecosystem in 65+ countries.
Systems Integration
Building a new IT environment or modernising an existing one requires more than just buying the right hardware. It requires someone who can design the architecture, manage the procurement, handle the deployment and make sure everything works together from day one.
Oredax does all of that. We design and implement complete IT systems for organisations across Africa and the Middle East, from single-site deployments to multi-country infrastructure rollouts.
What systems integration with Oredax looks like
- Infrastructure design and architecture planning
- Server, storage and networking deployment
- Cloud and hybrid environment integration
- Network design LAN, WAN, SD-WAN, wireless
- Security infrastructure implementation
- Site surveys, cabling and physical installation
- Commissioning, testing and handover documentation
Software Supply, Licensing and Compliance Audits
Software licensing is one of the most mismanaged areas of IT spend in African and Middle Eastern enterprises. Organisations are either over-licensed and paying for what they do not use, or under-licensed and exposed to compliance risk.
Oredax helps you get it right. We supply software, manage licensing agreements and conduct thorough audits to ensure your organisation is compliant, cost-efficient and in control of its software estate.
What we cover
- Microsoft licensing (Azure, Microsoft 365, Windows Server, SQL Server)
- VMware and virtualisation platform licensing
- Enterprise application and middleware licensing
- Software audit and compliance assessment
- License right-sizing and renewal management
- OEM software bundled with hardware supply
Professional Services and IT Consulting
Sometimes you need expert input before making a significant technology decision. Our consulting practice brings real-world infrastructure experience to every engagement – no generic advice, no vendor bias, just honest guidance on what will actually work for your organisation.
Where our consultants add value
- IT strategy and technology roadmap planning
- Infrastructure assessment and gap analysis
- Vendor evaluation and contract advisory
- Cost optimisation and hardware lifecycle planning
- Data centre design and migration planning
- Cybersecurity posture assessment
Datacenter Support
Your data centre is critical infrastructure. Oredax provides comprehensive, proactive management of data centre environments keeping performance high, availability higher and costs under control.
What we manage
- Hardware monitoring, maintenance and replacement
- Network infrastructure support and optimisation
- Security systems and access management
- Backup, recovery and business continuity planning
- Capacity planning and performance reporting
- Firmware and software update management
- Power and cooling system oversight
IT Asset Disposal - Secure, Certified, Compliant
Retiring old IT equipment is a data security obligation, not just a logistics task. Oredax provides certified disposal services that give you documented proof your data has been handled correctly and your hardware has been processed responsibly.
What we offer
- Certified data wiping (NIST 800-88, BLANCCO)
- On-site and off-site hard drive destruction
- Full chain-of-custody documentation
- Responsible recycling of decommissioned hardware
- GDPR and local regulatory compliance support
Warehousing and IT Logistics
Managing IT hardware across multiple African or Middle Eastern locations requires a reliable warehousing and logistics partner. Oredax provides secure storage, inventory management and staged deployment so your assets are where you need them, when you need them.
What we provide
- Secure, climate-controlled IT asset storage
- Full inventory tracking and asset tagging
- Pre-deployment configuration and staging
- Cross-border logistics management
- Spares management and buffer stock services
Not Sure Where to Start?
That is fine most organisations come to us with a problem, not a service list. Tell us what is not working or what you are trying to achieve, and we will map out what you actually need.